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Home / Annual Report: Quality 2003

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Quality 2003

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Objectives of Quality 2003, Our Medium]Term Management Plan

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Quality 2003 is the name of the Bank's two-year medium-term management plan covering the period from April 2003 to March 2005.  In addition to our recent emphasis on speed, we are now working to respond precisely to the needs of customers, who are sensitive to qualitative differences in products and services.  In fiscal 2004, the final year of the plan, we are working to fulfill the targets in terms of both quantity and quality.

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Objectives of Quality 2003

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The Bankfs management target for Quality 2003 is to secure a sound earnings foundation. To this end, we will simplify the Bankfs business processes, improve the quality of products and services, and dispose of non-performing loans. We are currently working to improve our asset portfolio by providing support for business revitalization for corporate borrowers with poor performance. At the same time, we are aiming to expand loans to small and medium-sized companies and individuals, increase fees and commissions through the promotion of investment trusts and other investment vehicles, and implement ongoing cost reductions to facilitate the transition to a low-cost management structure.

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Ultimate objective

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Secure a sound earnings structure

Key goals

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Simplify the Bankfs business processes

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Improve the quality of products and  

 services

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Dispose of non-performing loans (NPLs)

                            

Target brand image 

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Bank of the Ryukyus--the gloan expertsh

Quality targets

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Quality of services

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Quality of personnel

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Quality of financial position

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Quality of loan porfolio

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Overview of gQuality 2003h

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We aim to realize the following management goals through an appropriate combination of strategies.

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Customer relations

(Products, services and all kinds of consultations)

Attracting customers

Business@process@renovation

Marketing innovations

Strategies for cultivating new transactions and deepening existing relationships

Marketing-channel@strategies

Strategies for enhancing the quality of business processes

Strategies for improving the profitability of transactions

Strategies for small loans

Strategies for advertising and portfolio disclosure

Strategies for joint system development for core banking operations

Strategies for reducing NPL amounts

Personnel innovations

Strategies for skill development

Strategies for improving staff morale

Organization reform

Strategies for organizational management


Management PolicybProfilebMessage from the PresidentbQuality 2003
Activities in 2003bFinancial SectionbCorporate DatabOrganization
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